Privacy Policy

1. Introduction

Welcome to Pilates Studio UK ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Identification Information: Name, email address, phone number, and postal address
• Account Information: Username, password, and account preferences
• Payment Information: Credit card details and billing information (processed securely through our payment provider)
• Health Information: Information about injuries, medical conditions, or physical limitations relevant to your Pilates practice
• Booking Information: Class preferences, attendance history, and scheduling data
• Communications: Any correspondence you send to us

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Location data (with your consent)

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Send you booking confirmations and reminders
• Communicate with you about classes, promotions, and updates
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Comply with legal obligations

4. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who provide services on our behalf, such as payment processing, email delivery, and analytics
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of Access: You can request copies of your personal data
• Right to Rectification: You can request that we correct inaccurate information
• Right to Erasure: You can request that we delete your personal data
• Right to Restrict Processing: You can request that we restrict the processing of your data
• Right to Data Portability: You can request that we transfer your data to another organization
• Right to Object: You can object to our processing of your personal data

To exercise any of these rights, please contact us at privacy@pilatesstudio.co.uk.

7. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Third-Party Links

Our website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@pilatesstudio.co.uk
• Phone: +44 1234 567890
• Address: 123 Pilates Lane, Birmingham, UK, B1 1AA